American Home Guardian is an innovative provider of home service contracts. We are dedicated to providing quality protection, financial security, and a high standard of service to homeowners and the real estate professionals who serve them.
Quality Comes First We are on a relentless quest for perfection. We will perform all tasks correctly the first time to ensure customer satisfaction. We employ all company resources to allow employees to anticipate problems and implement root cause solutions using effective standardized methods. We believe that quality is built-in to our company procedures, as well as our Home Warranty Contracts. We also believe that when quality comes first, business volume will increase and reduced operating costs will follow.
Customers And Customer Service Is Our Focus American Home Guardian has not forgotten that only our customers make our business possible. We understand that we are in the business of helping and serving our customers. We establish successful customer relationships by exceeding customer expectations for home warranty coverage, repair services and attitude. We start by listening to our customers, earning our credibility by offering the most comprehensive and innovative Home Warranty Contracts available in the industry, delivering superior service, demonstrating extensive knowledge of our products and meeting commitments. We believe each employee must effectively serve our customers in order to achieve the goals of the company.
Home Warranties Are Our Foundation We make ongoing investments and commitments to provide innovative, cost effective Home Warranty Plans to support current and create future market opportunities.
Real Estate Professionals, Contractors and Suppliers Are Our Partners We strive to maintain professional and mutually beneficial partnerships with those Real Estate Professionals, Contractors and Suppliers who are an integral link in the achievement of our guiding values and our over all company success.
Continuous Improvement is Essential When utilizing the concepts of “Quality Comes First” and “Customers and Customer Service is our Focus” to establish our priorities. We concentrate our resources on continuously improving Quality and Customer Service while empowering each employee to make continuous improvements in their area of responsibility. We strive for constructive and honest self-criticism to identify improvement opportunities.
Employees Are Our Greatest Strength We provide opportunities promoting employee teamwork, productivity, creativity, pride-in-work, trust, integrity, fairness, involvement, development and empowerment. We base recognition, advancement and compensation on an employee's achievement of excellence in team and individual performance.
Safety Is Never Compromised We place our concern for safety of our employees and homeowners at the forefront of our decisions, policies and actions. We are all individually and collectively responsible for safety.
Profits And Growth Provide For Everything We Do We strive to generate and maintain company profits and growth as they allow continued investment in the future, enhanced employee opportunity, and represent the overall success of American Home Guardian.
Communication Is Vital We encourage appropriate, honest, constructive and timely communication in company, customer and community relationships to resolve issues, exchange information and share knowledge.
Professional Ethics Are Practiced We manage our business and treat customers, employees, real estate professionals, contractors, suppliers, community, environment and government in a manner that exemplifies our honesty, ethics and integrity. We recognize our responsibility and are proud of the service and products we provide and the manor we operate.