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| What is a home warranty?
A home warranty from American Home Guardian protects
homeowners from the inevitable costly repairs of household
appliances, heating, cooling, and electrical systems.
An AHG home warranty provides homeowners peace of
mind knowing their greatest investment is protected.
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Why do I need a home warranty?
Home warranties cover the cost of parts and labor
to repair your home appliances and utility systems.
As home repair costs continue to rise, a home warranty
from AHG provides protection from these unexpected
home repair bills. AHG has Warranties to fit
every homeowner's needs.
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How does an AHG Warranty work?
There is a 30-Day waiting period for service calls or claims from the start date of the contract, unless the home has had a recent inspection by a certified home inspector. If you a have problem with a covered
item, call our toll free customer support line (1-866-710-3700),
which is available 24 hours a day, 365 days a year.
We will arrange for the repair or replacement of your
covered appliances or utility systems (See contract for details).
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How do homeowners benefit?
Homeowners benefit from an AHG home warranty in the
following ways:
1. Repair or Replacement
- Only new parts and components are used for all
repairs.
- AHG will replace the item if repair cannot be
made in a timely or cost-effective manner.
- One call takes care of all your service needs.
- No more time spent searching for affordable, trustworthy
service providers.
- Holiday and weekend service is available for emergency
situations.
2. 100% Satisfaction Guaranteed
- 60-day guarantee on all parts and labor.
- Quick service response and flexible repair scheduling.
3. Dependable Service Technicians
- AHG has assembled a network of the most reputable
service providers in your area for all your repair
needs.
- AHG's service and repair technicians are pre-screened
and guaranteed to be qualified for the job.
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How do I know I will be taken care of?
Our courteous customer service representatives are
available around the clock, including weekends and
holidays, to assist you in purchasing a policy or
dispatching repair service.
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Are there any hidden costs?
No, all you pay is an annual premium to start your
coverage and a $40 service fee for each dispatched
service call. See contract for additional
details.
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Aren't I already covered by my homeowner's insurance?
Homeowner's insurance usually does not provide coverage
for utility system or appliance breakdowns due to
normal wear and tear. A home warranty plan is an
excellent complement to your homeowner's insurance, ensuring
all of your major systems and appliances are covered.
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What are the different types of policies offered?
AHG offers a wide variety of policies, each available
in 1 year, 2 year, or 3 year plans. Please refer to
our Policies
Matrix to find the coverage that best fits your
needs and budget.
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How do AHG's prices compare?
Our policy premiums and service fees are very competitive
with other warranty companies. AHG's competitive advantage
lies in the fact that we are totally committed to
providing superior customer service and satisfaction.
In addition, AHG offers more comprehensive coverage
than many other companies, resulting in a better value
for your money. Our goal is to provide the most items
covered per warranty policy and back all policies
with the best customer and repair service available.
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What does each Warranty cover?
There are four different home warranty plans that
allow you to select which items you want to have covered.
You can also customize your program by adding other
specific items for an additional fee. See the contract
matrix or your contract
terms and conditions for a detailed description of
what is included in each policy.
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What doesn't the Warranty cover?
AHG covers all parts and labor that affect the normal
operation of the covered item. AHG's policies do not
cover any consequential losses, repairs resulting
from abuse or misuse, or acts of nature. Please refer
to your contract terms and conditions for more information.
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Who can buy an AHG Warranty?
Our Warranties are available to owners and landlords
of single family homes, town homes, condominiums and
mobile homes under 4,000 square feet. There is no
limit to the age of eligible homes. Apartments are
not eligible for our warranty plans.
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How do I know repairs will be done right?
AHG has assembled a network of the most reputable
service providers in your area for all your repair
needs. All of AHG's service and repair technicians
are pre-screened and guaranteed to be qualified for
the job. AHG also guarantees new parts and components
will be installed on all repair service calls. In
addition, all repairs have a no additional cost, 100%
satisfaction guarantee for 60 days after the repair
has taken place.
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Is coverage through AHG available everywhere?
AHG Warranties are currently available only in Arizona,
although we have aggressive plans to expand to other
states within the next few years.
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What happens when a covered system or appliance breaks
down?
Just call our local service number at 480-649-8199 (or toll free at 1-866-710-3700) and we will dispatch your service call to one of our authorized service technicians.
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Is AHG's web site secure?
Yes, AHG uses the highest industry standard form of
personal information security and encryption for all
of our credit card transactions. AHG will never sell
or share customer information.
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| What happens if AHG goes out of business?
In the unlikely event that AHG were to go out of business,
a prorated cash refund would be issued minus a processing
fee as described in the contract terms and conditions.
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What service fees are involved and how are they applied?
Each dispatched service call requires a $40 service
fee be paid to the service provider. The service fee
is applied to the service provider's drive time, arrival
fees, and diagnostics of the problem.
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Is there an inspection required?
All contracts granted assume a 30-day no claim requirement from origin of contract, unless the home has had an inspection by a professional state certified home inspector within 30-days prior to the close of escrow. In the event service is required in the first 30 days, a complete copy of the inspection report must be submitted to American Home Guardian. If a home inspection report is produced, but the item has failed due to rust, sediment or corrosion in the first 30 days, the item will be excluded from the warranty contract until repaired or replaced by the homeowner.
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What forms of payment do you accept?
We accept Visa, Master Card, personal checks,
money orders and escrow checks from real estate transactions.
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How does the replacement program work?
If a covered item cannot be repaired in a cost-effective
or timely manner, AHG will replace the item with an
equally valued item or a cash disbursement for the
fair market value. See contract terms and conditions
for more details.
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What do I pay when my product gets replaced?
You pay the normal $40 service fee. That's it.
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Does AHG offer warranty coverage for pools and spas?
Yes, pool and spa policies can be purchased as an
additional coverage option when you purchase any of
our home warranty policies. We highly recommend these
policies to all homeowners that have a pool or a spa
because of the high level of upkeep and maintenance
associated with ownership.
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Some of my systems and appliances are over 10 years
old. Will they be covered?
No matter how old they are, your utility systems and
appliances are eligible for coverage as long as they
are in working order when your policy begins.
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How can I renew my home warranty policy?
Your coverage is renewable at your option. Near the
end of your coverage period, you will receive a renewal
notice to make the process easy for you. AHG offers
the choice of 1 Year, 2 Year, or 3 Year plans. The 2
Year plan includes one month of free coverage, and the
3 Year plan includes two months of free coverage. |
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What happens if I sell my home during the warranty period?
Your policy can easily be transferred to the new homeowner.
This can be a significant bonus for a potential buyer,
and is a powerful tool to help you sell your home faster
and for more money. See the terms and conditions of
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How do the Seller's and Buyer's Coverage Programs work?
A home warranty policy helps a home sell more quickly
and for top dollar. When a home seller purchases an
AHG Premium or Guardian home warranty plan, the seller
gets free coverage during the listing period. When the
sale closes, the policy is transferred to the new owner
(buyer). This provides tremendous peace of mind for
the buyer, because they know all their major utility
systems and appliances are covered. Some limitations
apply. See contract terms and conditions for details.
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